FAQ

What’s the warranty in your company?

We will offer warranty for 12 months if there is some problems of quality. But if the problem is man-made,we will not change replacement.The details,pls find above warranty term.

What is your minimum order amount?

Our order amount starts at $1000, but there is no minimum order amount for the first order, so you can test our quality first.

International shipping is too expensive, what should I do?

We sincerely recommend that you order more than 23KG, because below 23KG, the international shipping cost will be calculated based on small box shipments, which are more expensive than large box shipments, and when you purchase more, the shipping cost will be lower on average.

What are the advantages of your shipping?

We support air and ocean freight Air freight: We have cooperation with DHL,UPS,FEDEX, our shipping cost will be 10-20% lower than our counterparts when the international shipping cost is expensive, Arrival time by air is 5-10 days. Ocean freight: Shipping time is 30-45 days, Please contact us for further information.

How do I clear customs after purchase?

We have DDP (Delivered Duty Paid), we will help you with everything from shipping, customs clearance and duty payment. The price will be more expensive than normal air freight, but you don't need to pay any customs duty and don't have to worry about any customs problems.

How long will it take to deliver goods?

We will ship the goods within 1-3 days after your payment. And we will send you the tracking number the next day after the goods are shipped.

What about your team?

As a factory, we have a research and development team and a professional QC team, which will conduct quality inspection for each piece of products of customers

What are the acceptable payment methods for your company?

We support L/C, Western Union, D/P, D/A, T/T Please contact us for further information.

How much Screen Configuration can you offer?

We can offer 5 Screen Configuration,Original, OLED,TFT and Incell LCD, Each configuration has a different price, according to your needs to give you to choose the most suitable for you.

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